- Overview and Scope
This Cancellation and Refund Policy governs the contractual terms between Nestvisitplan (“we”, “us”, or “our”) and the client (“you” or “the client”) regarding our on-site organization and space planning services. By booking our services through www.nestvisitplan.com, you agree to comply with and be bound by the terms outlined below, in accordance with German and European Union consumer protection laws.
- Service Booking and Payment Structure
Our services are customized and delivered based on individual consultation. The transaction process consists of the following stages:
Initial Quotation: You submit a request via our online form, and we provide a customized service quotation.
Assessment and Agreement: We communicate with you to evaluate your specific space planning requirements.
Deposit Payment: To secure your scheduled on-site appointment, a non-refundable or conditionally refundable deposit (as specified in your individual quotation) must be paid in advance.
Final Balance: The remaining balance is due immediately upon the completion of the on-site service delivery.
- Client Cancellation Terms and Timeframes
You have the right to cancel or reschedule your scheduled service appointment subject to the following timeframes:
Cancellation Notice Period: Clients must submit cancellation requests in writing via email to plan@nestvisitplan.com at least 48 hours prior to the scheduled on-site service start time.
Late Cancellation: Cancellations received less than 48 hours before the scheduled appointment, or failure to provide access to the premises at the agreed time, will result in the forfeiture of the paid deposit to cover logistical allocation costs.
- Service Cancellation by Nestvisitplan
We reserve the right to cancel or reschedule a service appointment due to unforeseen operational circumstances (such as severe weather, provider illness, or force majeure events). In such cases, we will notify you promptly and offer an alternative date. If an alternative date is not suitable, a full refund of any deposit paid will be issued within 14 business days.
- Refund Terms and Processing Timeframes
Refund eligibility is determined by the timing of the cancellation relative to the scheduled service date:
Eligible Refunds: If a cancellation is requested strictly within the permitted notice period (at least 48 hours prior to the appointment), any eligible deposit paid will be refunded.
Refund Processing Time: Approved refunds will be processed using the original method of payment within 14 days from the date the cancellation request is formally acknowledged and approved by Nestvisitplan.
Completed Services: Once the on-site organization and space planning service has been completed and accepted, the service is deemed fully rendered, and no refunds of the final balance will be provided.
- Statutory Right of Withdrawal (Widerrufsrecht) for Consumers
If you are contracting as a consumer within the European Union, you may have a statutory right of withdrawal under EU consumer rights directives.
By explicitly requesting that our service commence before the expiration of the standard withdrawal period, you acknowledge that you lose your right of withdrawal once the service has been fully performed.
If you cancel after the service has partially commenced at your request, you shall pay an amount proportionate to the services provided up to the time of cancellation.
- Contact Information
For any questions regarding cancellations, scheduling adjustments, or refund requests, please contact us at:
Email: plan@nestvisitplan.com
Company: BK Küchenkonzept GmbH
Address: Wilhelm-Busch-Str. 12, 30938, Burgwedel
Phone: +49 172 9145600